Description

Lean Management is no longer the exclusive business of industry. This extends to other parts of the economic world including the tertiary sector. The public sector is also interested in it: hospitals, DRIREs with very convincing results. Lean associated with the 6 Sigma method allows service companies to implement a collective dynamic that aims for continuous improvement and increased performance. This Lean 6 Sigma training provides you with all the elements to implement this approach. It includes application exercises which will provide you with the essential points to transfer these methods to your context.

Who is this training for ?

For whom ?

Project manager in charge of implementing Lean Management in services. Any manager in charge of the process. Sales or customer relations manager. Quality Manager. Organizer. Consultant.

Prerequisites

None

Training objectives

Appropriate the concepts of Lean Management

Combining Lean Management and Six Sigma in services

Collectively drive continuous improvement

Build and manage a Lean 6 Sigma approach in the company

Training program

• Before the face-to-face
  • The principles of the approach and methods A self-diagnosis.
• Benefits of Lean
  • Management in services Lean Management in industry, 'Muda'.
  • Transpose into services.
• 7Transposing 6 sigma into services The principles of 6 sigma, links with Lean
  • Management.
  • Transpose into services.
• The approach to implement
  • The D.M.A.I.C.
  • : define the objective.
  • The SIPOC Mapping: capture the input data.
  • The Cause-Effect Matrix and FMEA: influential data and control.
  • The QQOQCCP: define your action plan.
  • Scenario Exercise: act effectively at the right level.
• Management methods
  • Implementing dynamics and its Lean management Value stream mapping, to define priorities.
  • Problem solving, so as not to forget anything.
  • The S, to learn how to manage continuous improvement.
• 5Déployer le Lean 6 Sigma
  • The visual, to involve.
  • Brainstorming to innovate.
  • Adapted communication.
  • Reporting, ROI, factual to convince.
• Value the results
  • Feedback, to constantly learn.
  • The Voice of the Customer (VOC), with the Affinity Diagram.
• After face-to-face, implementation in a work situation
  • Challenges every week and a toolbox with ready-to-use templates.