Description
Conflict management is a main concern for managers. More than confrontation or avoidance, lasting conflict resolution is a key issue for maintaining team dynamics. based on an individual diagnosis, this in-depth training on the conflict approach will allow you to: identify what is conflicting for you; to understand the dynamics of the conflict; to train yourself in different conflict situations to resolve them and secure the post-conflict.
Who is this training for ?
For whom ?
Any confirmed hierarchical or cross-functional manager who wishes to progress in their mastery of conflict management.
Prerequisites
None
Training objectives
Training program
- Identify difficult conflict situations
- Identify risky conflict contexts and triggers.
- Recognize your own defense mechanisms in conflict.
- Scenario
- In practice: assess your degree of conflict resistance.
- Decipher and analyze a professional conflict situation
- Take another look at the situation thanks to the systemic approach.
- Take a step back by knowing the impact of
- Mise in situation
- In practice: analyze the conflict situation using the grid of effective micro-action techniques.
- Take another look at the conflict
- Develop a positive attitude in the face of conflict situations.
- Think “search for solutions” above all.
- Assert yourself in and despite conflict.
- Scenario
- In practice: practice listing solutions in a conflict situation.
- Negotiate effectively and get out of conflict
- Treat the conflict at the right time to consider an attitude of cooperation.
- Decode the signals in verbal and non-verbal communication.
- Remove the implicit language and identify the role of limiting beliefs.
- Develop your self-esteem.
- Scenario
- In practice: practice negotiating during and to get out of conflict.
