Description

This seminar offers a clear summary of the main elements for managing a crisis in an IS management context. You will learn to identify possible crises and organize their management before they occur, and to structure a crisis plan to deal with them.

Who is this training for ?

For whom ?

Manager, information systems director, IS manager, engineer, project manager and anyone else having to deal with crisis situations.

Prerequisites

Training objectives

Understand the different types of crises in an IS context

Define the key elements and different scenarios for managing an IT crisis

Structure a crisis plan

Manage the different stages of a crisis

Develop a continuity plan IT

Training program

• Introduction
  • What is a crisis?
  • Exceptional events due to their magnitude.
  • Exceeding the psychological threshold.
  • Immediate inability to restore the situation.
  • Change, a vector of crises.
  • The ability to react.
  • Typology of computer crises.
  • First mistakes to avoid for the IT department.
• Crisis potentials and scenarios
  • Crises only happen to other people! Anticipate and prepare.
  • Evaluate the potential for a crisis.
  • Identify all the stakeholders .
  • Goals of the crisis management organization.
  • Use crisis scenarios.
  • Prepare for danger.
  • Reduce the severity of the event when and if it occurs.
  • Study and pre-deploy protective measures in advance.
  • Limit impacts and collateral damage.
  • Formalize trigger levels.
• Stages of crisis management
  • Invariable steps.
  • Diagnosis, action and decision.
  • Quickly perceive the seriousness of the situation.
  • Induced priorities and most important decisions adapted.
  • Entry into crisis.
  • Establishment of the crisis unit.
  • Functions to be assumed.
• Crisis unit
  • Build the crisis unit.
  • Entry into crisis: detection, first actions.
  • Establishment of the crisis unit.
  • Communication.
  • Alert and inform staff, partners, the media.
  • Case studyr nCrisis simulation.
• Risk management
  • Crisis and risk detection.
  • Analyze, evaluate and prioritize risks.
  • Risk management: phases of risk management, legal obligations.
  • References and methods (brief introduction).
  • Organization of the 'risk management' function.
• IT continuity plan
  • Issues and priorities.
  • Recovery options.
  • Input information.
  • Life processes and SLR.
  • Knowledge of the IS (CMDB).
  • Recovery time and recovery point objectives.
  • Diagnosis of the situation.
  • Steps of implementation setting up a BCP.
  • Importance of tests and maturity level.
  • Write the BCP document.
  • Some rules for building an effective BCP.
  • Roles and responsibilities of the teams.
  • Recommendations and keys to the success of an ICP.